An effective knowledge base can increase the agent efficiency by 30% & reduce the support costs by 40% in a year
Build a powerful knowledge base to improve customer satisfaction and lower support costs
As per Forrester Analyst Kate Leggett, effective knowledge management practices yield a quantifiable return on investment for customer service and support departments. Your customers want accurate, relevant, complete and easy to understand answers for their questions. If you are thinking of implementing a knowledge base or already have one, join us to learn some of the best practices to keep in mind.
You'll learn:
Brian is the Director of Product Management at Alteryx and has been in the high-tech industry for over 15 years. He has held business development, product management and, product marketing roles at Stellent, Oracle and Box.
Sandeep is the Vice President, Analytics at Grazitti Interactive. With over 15 years of experience in analytics, strategic planning, and management at eBay, Capital One, he has consulted with leading energy and financial institutions.
Jason is the Director of Corporate Marketing at TRI Pointe Group and has over 15 years of experience. With expertise in web analytics, digital strategies, marketing and more, he previously worked with Viceroy Hotel Group and Fiji water.
Brian is the Director of Product Management at Alteryx and has been in the high-tech industry for over 15 years. He has held business development, product management and, product marketing roles at Stellent, Oracle and Box.
Sandeep is the Vice President, Analytics at Grazitti Interactive. With over 15 years of experience in analytics, strategic planning, and management at eBay, Capital One, he has consulted with leading energy and financial institutions.
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