8 Enhancements for Your Online Community to Improve its Performance & ROI

Community’s performance is a universal concern for every community manager. They are increasingly experimenting with different tactics to drive user engagement and ROI. Apart from these two main objectives, communities are also utilized for:

• Providing self-service
• Increasing case deflection
• Making direct sales, and
• Marketing your products/services via word of mouth

Read this eBook to learn about 8 useful community enhancements that community managers can make part of their community roadmap to achieve their objectives.

• Enhancement 1 - Document management system
• Enhancement 2 - Learning management system
• Enhancement 3 - Social media feed
• Enhancement 4 - Marketplace
• Enhancement 5 - Enterprise search solution
• Enhancement 6 - Product info and software license management
• Enhancement 7 - Customer support software
• Enhancement 8 - Customer advocacy program