30% Reduction in Case Escalation With Custom Reporting Framework Within Salesforce Service Cloud Using Visualforce and Apex

The customer, a leader in cloud-based security and compliance solutions provider using Salesforce Service Cloud faced challenges related to service efficiency and case escalations. They encountered significant gaps in knowledge article feedback, leading to inefficiencies in case resolution. Agents struggled with outdated knowledge articles, resulting in longer resolution times and increased case escalations.

Download the case study to know how we helped the customer achieve:

20% Increase in SLA Compliance
25% Improvement in Agent Efficiency
30% Reduction in Case Escalation

30% Reduction in Case Escalation With Custom Reporting Framework Within Salesforce Service Cloud Using Visualforce and Apex

Download the case study to know how we helped the customer achieve:

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