Ever thought why your customers are switching to different brands? Increasing customer retention rates by just 5% increases profits anywhere from 25% to 95%! So, what stops businesses from offering great support?
Effective customer support relies heavily on data. If you want to make something better, you need to know where it lacks! This is where customer support analytics comes in! Customer support analytics gives you a 360° view across all your support centers, channels, and reps.