[Case Study]

Creating Engaging and Functional Support Portal to Optimize Service Cloud® for Ooyala

28%

Rise in

Organic Traffic

49%

Improvment in

Referel Traffic

65%

Increase in

Leads Nurtured

Enhanced UI at the Front End & Multi-Functionality at the Back End

Ooyala had a very basic support portal for managing their customer tickets worldwide. They wanted a complete revamp of their existing portal for a better look and feel, improved functionalities to engage their customers better, and ease the lives of their support agents.

Highlights

  • Higher Agent Productivity
  • Enhanced Search
  • Special plug-in of 'Watchers' for Case Tracking

What Our Customers Say

Right from start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling

davidTeam Ooyala

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