Support Portal and Service Cloud^® Customization saves millions for Marketo

Achieve Robust Support System with Service Cloud^® Customization

Salesforce^® Service Cloud^® is the preferred customer service SAAS application across the globe. Beyond basic implementation, its customization, can double your ROI and streamline your client service programs. Marketo migrated to Salesforce^® Service Cloud^® to meet its growing needs of customer support. We customized Service cloud^® for Marketo and supported it to achieve -

• 25% increase in case deflection
• 90%+ improvement in CSAT
• 51% dip in SLA violations

Business Benefits to Marketo

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• Cost reduction per resolution
• Reduced number of cases per customer
• Reduction in average resolution time
• Improved C-SAT
• Improved agent efficiency
• Improved UI
• Easier data integration
• Auto Routing of cases
• Intelligent knowledgebase search and suggestions