Schedule a Meet!
Exciting Offers
We Delivered
Account Health Monitoring System
Implemented a system to track account satisfaction and take control before the client’s customers could migrate to another vendor.
- 49% boost in customer satisfaction rate
- 62% increase in support team productivity
- 35% reduction in case aging
- 41% improvement in case management metrics
Migrate from Jive to Salesforce Lightning Community Cloud
Migrated a community from Lithium to Salesforce Lightning Cloud in fewer than 200 hours. Data loss was close to zero and the results spectacular.
- 21% increase in CSAT
- 27% improvement in case deflection
- 43% increase in engagement
Integrating NetSuite with Salesforce to Improve Sales Accuracy
Automated account and invoice data transfers between Salesforce and NetSuite. The automation led to increased productivity, reduced operational costs, and the elimination of errors.
- 53% improvement in operational capability
- 42% reduction in operational cost
- 75% decrease in order errors
- 30% increase in productivity
Custom Reports for Multiple Support Channels
Connected multiple support channels to enable visibility into the performance of support center. The client was a leading manufacturer of activity trackers and wireless-enabled wearable tech devices.
- 32% increase in case deflection
- 18% reduction in case resolution time
- 12% decrease in support costs
Delivering AI-Driven Enterprise Search to Empower Self-Service
Implemented a system for the client to securely share information from multiple portals. It improved self-service and increased the case-deflection rate.
- 25% increase in site visits per month
- 20% increase in the number of searches per month
Our Customers Love Us
