Implemented a system to track account satisfaction and take control before the client’s customers could migrate to another vendor.
Migrated a community from Lithium to Salesforce Lightning Cloud in fewer than 200 hours. Data loss was close to zero and the results spectacular.
Automated account and invoice data transfers between Salesforce and NetSuite. The automation led to increased productivity, reduced operational costs, and the elimination of errors.
Connected multiple support channels to enable visibility into the performance of support center. The client was a leading manufacturer of activity trackers and wireless-enabled wearable tech devices.
Implemented a system for the client to securely share information from multiple portals. It improved self-service and increased the case-deflection rate.