Leveraging Online Communities for Self-Service and Case Deflection


Rise in

Organic Traffic


Improvment in

Referel Traffic


Increase in

Leads Nurtured

When it comes to brand community management, there is a huge gap between expectations and reality. Businesses want their communities to increase the average customer life value, reduce support costs, drive engagement and adoption, and build a customer-centric culture. But many communities fail to deliver.

In this eBook, written for community managers, our experts unveil the 3 core pillars of successful self-service:

  • Comprehensive Knowledge Base
  • Systematic Access to Documentation
  • Powerful Search

You can deliver on key metrics and meet your organization’s business objectives by working on these pillars. The theoretical framework surrounding the pillars and the actual use cases—when real companies actually benefited—are in the ebook.

To download your copy, please fill the form on the right.

What Our Customers Say

Grazitti has been a tremendous help to us with analytics. They’ve catapulted us months ahead of our internal project plan and have not slowed down.

Masha Finkelstein

Masha Finkelstein

Demand Generation Lead, BetterWorks