What’s the Impact of Better Search?

Harnessing the power of advanced AI-driven search capabilities can significantly transform your customer ​service operations. By implementing SearchUnify’s GenAI cognitive platform, companies can achieve ​remarkable improvements in efficiency, customer satisfaction, and cost savings. Here are just a few impactful ​case studies demonstrating the tangible benefits of better search:

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75%

increase in self-service
resolution rate

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150%

reduction in daily average searches with no results, and a 10% decrease in the bounce rate

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99%

reduction in
support cost

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AUTOMATE AND INTEGRATE

Optimize Support Processes with GenAI

Access comprehensive information swiftly from unified data sources using GenAI-powered cognitive search, enabling faster issue resolution and improved efficiency. Proactively identify and address potential issues before they escalate, minimizing downtime and enhancing customer satisfaction.

SELF-SERVICE SUCCESS

Empower Customers to Help Themselves

Enable customers to resolve issues independently with intuitive search interfaces and intelligent auto-complete suggestions. Deliver timely and relevant assistance by leveraging AI and FRAG insights to understand user behavior and preferences, creating a tailored customer experience.

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OPTIMIZE RESOURCE ALLOCATION

Reduce Operational Costs

Handle more queries with fewer resources, thanks to increased efficiency and automation. Improve information quality and availability with intelligent content recommendations and seamless knowledge base integration, reducing training costs.

INTELLIGENT CASE MANAGEMENT

Automate and Prioritize Support Cases

Automatically prioritize cases based on urgency and impact, ensuring critical issues are resolved promptly. Utilize predictive analytics and LLM to identify and address potential issues before they escalate, providing a proactive support experience.

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Leading the Way: Industry and Analyst Recognitions

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Frequently Asked Questions

Enhance customer support with advanced GenAI-powered cognitive search capabilities, AI-driven insights, and tools like virtual assistants and agent helpers. Experience improved self-service success, increased efficiency, cost savings, and superior customer satisfaction.

Flexible pricing models tailored to meet your organization's needs. For detailed pricing information, please contact our sales team or request a demo.

Seamlessly integrates with CRM systems, knowledge bases, community forums, and more, ensuring smooth implementation and enhanced data connectivity for a unified search experience.

Provides comprehensive analytics including insights into search performance, customer interactions, content gaps, and more, enabling data-driven decisions to optimize your support strategy and improve overall customer experience.

Highly customizable to suit your business needs. Tailor search algorithms, interface, and integrations to align perfectly with your organizational goals and enhance user experience.