Achieving 90% Reduction in Pricing Errors by Automating Currency Rate Process in Salesforce

The customer, a leading business and growth partner, faced challenges maintaining accurate pricing due to fluctuating global currency rates using Salesforce as their CRM. Manual updates of the currency rates were time-consuming and error-prone, impacting 90% of their product range. This caused significant inefficiencies, leading to an 80% increase in customer complaints due to pricing errors.

Discover how we automated the update process of global currency rates within Salesforce, ensuring accurate and competitive pricing to enhance customer trust.

Download the case study to know how we helped the customer achieve:

• 90% Reduction in Pricing Errors
• 15% Increase in Sales
• 80% Decrease in Customer Complaints