Achieving a 28% Increase in the Conversion Rate With Zendesk and WhatsApp Integration

The customer is a growing e-commerce leader, using Zendesk as their customer support system. Their system primarily relied on traditional channels like email and website chat support. However, they noticed a growing demand from customers to interact via WhatsApp. Without a direct integration between WhatsApp and Zendesk, they were unable to efficiently handle customer inquiries.

Learn how we helped the customer integrate WhatsApp and Zendesk and report:

• 28% Increase in the Conversion Rate
• 13.33% Boost in Resolution Rate
• 5,000 New Whatsapp Contacts Acquired