Automated Business Operations and Quickened Case Resolution with ‘Cases’ and Jira Integration

The customer is a leading provider of integrated HR and payroll software solutions in the Asia-Pacific. They were using Salesforce Service Cloud to manage service & support-related operations, and Jira to manage projects & track issues. They were facing critical delays in case resolution due to siloed interactions and poor collaboration.

Having made the decision to automate day-to-day tasks, the customer was on the lookout for a solution that would enable them to effectively integrate Salesforce and JIra.