Building Customer Relationships Through Social Care

With the digital marketing landscape revamping consistently, it is imperative for brands to invent game-changing strategies. As a result, social media has emerged as a clear winner for customers to engage with brands.

It might become difficult for you to keep track of every social touchpoint. To make it easier for you, we have compiled our share of knowledge on how to win your customers through social care in this whitepaper.

With this whitepaper, you can expect to come away with learning how social care can empower you to deliver exceptional customer journeys and create seamless experiences.

The whitepaper includes:

• Overview
• Factors that can lead to a successful customer care program
• Benefits of using Salesforce products for social care

• Consumer’s expectations w.r.t social care
• Solutions that can be employed to provide social care
• Conclusion