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About the Webinar

As customer expectations continually evolve, staying ahead with the latest trends in customer journeys is crucial for businesses aiming to engage customers better and deliver exceptional experiences. And, Salesforce stands out as the premier tool for achieving this goal.

With its comprehensive 360-degree view, Salesforce establishes a hyperconnected ecosystem that facilitates seamless data integration and personalized customer support, significantly enhancing satisfaction. When you add AI magic to it, these capabilities are amplified.

Listen to our webinar, co-hosted with TSIA, to explore the power of AI-driven CRM in enhancing self-service capabilities, empowering agents for quicker issue resolution, and driving operational efficiency. Also, discover how Salesforce integrated with AI can transform your support services and foster stronger, lasting customer relationships.

Key Takeaways From Our Live Webinar

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The Evolution of the Customer Journey
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The Phases of Modern Customer Journey
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Embracing
Hyperconnected
Support Ecosystem
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Harnessing
AI-powered CRM for
Stronger Relationships
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Featured Speakers

John Ragsdale

John Ragsdale

Distinguished Researcher, Vice President - Technology Ecosystems, TSIA

John is a support services visionary with 15+ years of experience. His career highlights include key roles in technology firms like Forrester Research, Clarify, and Nortel Networks. John excels in creating advanced strategies to optimize customer experiences and service operations through cutting-edge technologies.

Atul Sharma

Atul Sharma

Director - Salesforce Practice, Grazitti Interactive

Atul is a Salesforce innovator with 17+ years of experience. He has led 200+ projects, playing pivotal roles in U.S. Government initiatives and finance leadership firms. Atul excels in leveraging advanced platforms such as Salesforce, Zendesk, and Jira to deliver impactful solutions, driven by innovation to achieve strategic goals.