Virtual Summit 2020
Community (re)F
cus
25th August 2020 | 8 AM to 2 PM PST
Join Community experts from across industries and verticals to discuss the key challenges impacting Community Managers
Virtual Summit 2020
cus25th August 2020 | 8 AM to 2 PM PST
Join Community experts from across industries and verticals to discuss the key challenges impacting Community Managers
The Key Challenges Impacting Community Managers Right Now
Opportunities to Align Community Outcomes to Executive Priorities
Making Communities a Key Differentiator in a Brand's Engagement Strategy
Community (re)Focus 2020 Speakers
Vice President, Global Product Support, Salesforce Industries
Chief Strategist at Carrie Melissa Jones
Head of Community at Vanilla Forums
Online Community Strategist
Head of Community at Venafi
CEO, Grazitti Interactive
Founder of FeverBee
Community Builder & Strategist
VP, Social Strategy at Khoros
Head of Developer Community at Twitter
VP of Applied Research at Higher Logic
Chief Technical Officer at SearchUnify
Distinguished Researcher, Vice President of Research, Service Technology at TSIA
Sr. Director Adoption and Engagement - Community Cloud, Salesforce
Customer Success Manager at Grazitti Interactive
By attending this virtual summit, you can expect to come away with an understanding of how platforms, technology, processes, and people are evolving to create opportunity in the community space making communities a key differentiator for brand engagement - both inside and out.
Community AI
Community Engagement
Community Setup
Social Care
Kick-off to Community (re)Focus 2020
Alok Ramsisaria
Topic: Merger of Community and Social
Guest Speaker
Marlene Summers
Topic: Future of support and Community
Networking Break
Panel Discussion
Mikhail Opletaye, Dave Evans, Vishal Sharma, Venessa Paech
Topic: Community AI
Guest Speaker
Holly Firestone
Topic: Community Incentivization
Networking Lunch Break
Ask me Anything session
Adrian Speyer, Dani Weinstein, Tessa Kriesel, John Ragsdale, Varun Luthra
Topic: Community Getting started
Interview
Carrie Melissa Jones with John Summers
Topic: Building a Brand Community
Networking Break
Guest Speaker
Cesar Castro
Topic: The Value of Connecting Your Community to Business Data
Guest Speaker
Richard Millington
Closing Networking Mixer & Expo
John Summers is our in-house community guru and evangelist. He is an accomplished marketing and community operations professional. With extensive experience in the development and implementation of key strategies, John is equipped to assist organizations in enhancing the efficiency, effectiveness, and growth of their communities. He is based in the Bay Area and is available for any community-related consulting advice that you may need at any time.