Virtual Summit 2020

Community (re)Fcus

25th August 2020 | 8 AM to 2 PM PST

Join Community experts from across industries and verticals to discuss the key challenges impacting Community Managers


Here is what you will learn


The Key Challenges Impacting Community Managers Right Now


Opportunities to Align Community Outcomes to Executive Priorities


Making Communities a Key Differentiator in a Brand's Engagement Strategy

This event will focus on connecting community managers
from all around the world.

Community (re)Focus 2020 Speakers

Marlene Lee Summers

Vice President, Global Product Support, Salesforce Industries

Carrie Melissa Jones

Chief Strategist at Carrie Melissa Jones

Adrian Speyer

Head of Community at Vanilla Forums

Venessa Paech

Online Community Strategist

Holly Firestone

Head of Community at Venafi

Alok Ramsisaria

CEO, Grazitti Interactive

Richard Millington

Founder of FeverBee

Dani Weinstein

Community Builder & Strategist

Dave Evans

VP, Social Strategy at Khoros

Tessa Kriesel

Head of Developer Community at Twitter

Mikhail Opletaye

VP of Applied Research at Higher Logic

Vishal Sharma

Chief Technical Officer at SearchUnify

John Ragsdale

Distinguished Researcher, Vice President of Research, Service Technology at TSIA

Cesar Castro

Sr. Director Adoption and Engagement - Community Cloud, Salesforce

Varun Luthra

Customer Success Manager at Grazitti Interactive

Why Should I Sign Up For This Summit?

By attending this virtual summit, you can expect to come away with an understanding of how platforms, technology, processes, and people are evolving to create opportunity in the community space making communities a key differentiator for brand engagement - both inside and out.

Community AI

Community Engagement

Community Setup

Social Care

Our Sponsors

The Schedule

Kick-off to Community (re)Focus 2020

Alok Ramsisaria

Topic: Merger of Community and Social

Guest Speaker

Marlene Summers

Topic: Future of support and Community

Networking Break

Panel Discussion

Mikhail Opletaye, Dave Evans, Vishal Sharma, Venessa Paech

Topic: Community AI

Guest Speaker

Holly Firestone

Topic: Community Incentivization

Networking Lunch Break

Ask me Anything session

Adrian Speyer, Dani Weinstein, Tessa Kriesel, John Ragsdale, Varun Luthra

Topic: Community Getting started


Carrie Melissa Jones with John Summers

Topic: Building a Brand Community

Networking Break

Guest Speaker

Cesar Castro

Topic: The Value of Connecting Your Community to Business Data

Guest Speaker

Richard Millington

Closing Networking Mixer & Expo

About Host

John Summers

Senior Manager, Community Practice

John Summers is our in-house community guru and evangelist. He is an accomplished marketing and community operations professional. With extensive experience in the development and implementation of key strategies, John is equipped to assist organizations in enhancing the efficiency, effectiveness, and growth of their communities. He is based in the Bay Area and is available for any community-related consulting advice that you may need at any time.