Salesforce Service Cloud - Jira Connector


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Salesforce - Jira Connector allows you to leverage Salesforce Service Cloud and Jira for customer support operations at the back end by seamlessly integrating your Service Cloud cases with Jira issues. It enables you to escalate cases from Salesforce Service Cloud to Jira with a real-time synchronization between the two platforms.


  • Search, Create, View, Clone, Update, and Link a Jira issue in your Salesforce Service Cloud instance
  • Sync up the attachments or comments either automatically or manually
  • Assign the rules to perform hierarchical arrangement of Jira issues under the right project and associated component
  • Connect Salesforce Service Cloud with both Jira (on-cloud) or Jira (on-premise)

What Our Customers Say

Grazitti has a highly skilled technical team. They proactively offered a solution for our complex integration project. They are flexible to work with and the turnaround time has been very impressive. Their quality of development code helped us reduce the QA time and we were able to launch successfully on schedule.

Malik Shoaib

Malik Shoaib

Consultant, Wiley

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