A detailed guide on Email to Case Advance, the next-gen solution for customer service


Simplifying case management and delivering consistent experiences are amongst the key challenges that customer support teams face.

Tiara Jordan is the customer service manager at a San Francisco-based MNC and her team was facing numerous challenges in customer case management.

For Tiara, a successful solution should have been able to provide:

  • More accessible information
  • Faster case resolution
  • Increased support agent productivity
  • Reduced agent burnout

Email to Case (E2C) Advance proved to be a godsend for Tiara and her team. But how did E2C Advance help Tiara’s team simplify case management and enable support transformation?

Well, this eBook has all the answers. It’s free.