[Case Study]

Email to Case Advance, the NextGen Solution for Customer Service


Simplifying case management and delivering consistent experiences are amongst the key challenges that customer support teams face.

Tiara Jordan A customer service manager at a San Francisco-based MNC and her team was facing numerous challenges in customer case management.

For Tiara, a successful solution should have been able to provide:

  • More accessible information
  • Faster case resolution
  • Increased support agent productivity
  • Reduced agent burnout

Read the Case Study and Learn how E2C Advance helped Tiara’s team simplify case management and enable support transformation.

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  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

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