[Case Study]

Enabled a Multilingual Salesforce Knowledge Base with Automated Translation and Approval Process


How do you personalize engagement with your customers who hail from non-English speaking parts of the world, especially, on platforms like online communities?

You sure must be ready to go the extra mile to extend your customer service and support in their native language. Enabling a multilingual knowledge base is an important part of that.

This case study covers the success story of a customer who wanted to enable multilingual KB in Salesforce. Download it to know how we not just enabled that but also automated the translation process as well.

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  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

You can fill the form on the right to download.