How do you personalize engagement with your customers who hail from non-English speaking parts of the world, especially, on platforms like online communities?
You sure must be ready to go the extra mile to extend your customer service and support in their native language. Enabling a multilingual knowledge base is an important part of that.
This case study covers the success story of a customer who wanted to enable multilingual KB in Salesforce. Download it to know how we not just enabled that but also automated the translation process as well.