[Case Study]

Enabling Seamless Syncing of Knowledge Articles from Zendesk KB to Salesforce


Our customer, a US-based cloud contact center software provider, had their community and KB on Zendesk. But with a growing business, they felt the need for a more dynamic customer community. So, they decided to move to Salesforce.

Since their team was more comfortable with Zendesk, they didn’t want to do away with it. So, they decided to integrate Zendesk and Salesforce Knowledge to enable syncing of articles from the Zendesk knowledge base to Salesforce knowledge.

They decided to use Grazitti’s Zendesk and Salesforce Knowledge connector for integrating both tools.

Download this case study to learn how Grazitti’s Zendesk and Salesforce Knowledge Connector came to their rescue by enabling a seamless syncing of knowledge articles.


  • Moved historical data without any loss
  • Deployed Zendesk and Salesforce Knowledge Connector
  • Enabled syncing of KB articles to Salesforce

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  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

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