Enhancing Community Management and Partner Relationships With Salesforce and Grazitti's Custom Solutions

THE CUSTOMER

The customer, a prominent cloud security firm, specializes in enabling organizations to securely transition their networks and applications to a mobile and cloud-focused environment. Recognizing the pivotal role of online community engagement and effective partner relationship management (PRM) in achieving business objectives, they maintained three distinct communities.

However, they encountered substantial challenges. The customer struggles with low user engagement rates and ineffective content gap analysis solutions. For this, they needed custom solutions to migrate their community to Salesforce, enhance user engagement, fix content gap analysis, and gain better customer insights.

Download this case study to learn how we assisted the customer:

• Migrate One of Its Communities to Salesforce
• Create Engaging Online Communities
• Achieve 221.6% Rise in Active Community Members
• Improve Total Views by 10.8%