Enhancing Customer Support Efficiency by 37% With Higher Logic and Salesforce Integration

The customer, a leading business intelligence and data analytics software company, faced challenges with the Salesforce CRM & Higher Logic community, including limited customization, no rich-text editor, etc. They sought a tailored solution to enable partner customizations, implement rich text-editor, address file upload limits, resolve duplicate contacts, and edit users on CC.

The aim was to streamline processes, enhance collaboration, and optimize customer support and community user experience.