Enhancing Customer Support Efficiency by 37% With Higher Logic and Salesforce Integration
The customer, a leading business intelligence and data analytics software company, faced challenges with the Salesforce CRM & Higher Logic community, including limited customization, no rich-text editor, etc. They sought a tailored solution to enable partner customizations, implement rich text-editor, address file upload limits, resolve duplicate contacts, and edit users on CC.
The aim was to streamline processes, enhance collaboration, and optimize customer support and community user experience.
Download Your Copy!
Thank you for downloading the Case Study. It'll be in your inbox shortly.
Post integration of the customer’s Higher Logic community and Salesforce CRM, here’ what they witnessed:
42% Increase Case Resolution Rate
Added the Ability to Edit Users Kept on CC
37% Elevation Customer Support Productivity
No 25 MB size limitation on File Uploads and Attachments