Enhancing Workflow Efficiency With Salesforce and ServiceNow Integration

The customer is a cloud-based people development software provider and learning technology company. They were using ServiceNow for ticket management and Salesforce CRM to manage customer data. However, their sales team had to manually update the customer information on the forms and assign the ticket to the right rep. The primary objective was to automate this process by integrating Salesforce CRM with ServiceNow.

Learn how we helped the customer:

• Integrate Salesforce and ServiceNow
• Improve Usability of ServiceNow
• Reduce Response Time