Ensuring Seamless Integration of Document360 With Salesforce Service Cloud

The customer, a financial planning & analysis (FP&A) cloud software provider, had a public Knowledge Base set up in Document360 and Salesforce Service Cloud. Their existing Salesforce Einstein Bot and custom Contact Support portal exclusively showcased articles only from Salesforce. They wanted a customized integration between Document360 & Salesforce Service Cloud to provide a more diverse range of helpful articles, increase case deflection, and improve customer satisfaction.

Download the case study to learn how we helped the customer to:

Successfully Integrate Document360 With Salesforce Service Cloud
Increase Case Deflection
Enhance Knowledge Sharing
Improve Self-Service Experience

Ensuring Seamless Integration of Document360 With Salesforce Service Cloud

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