Why This RFP Template Matters Now

Selecting a community platform can be overwhelming. Some established ones are shutting down or shifting focus, while newer platforms make bold claims about features and AI-driven engagement.

This RFP template helps you cut through that noise. It gives you expert-framed questions to uncover what vendors can truly deliver and whether they fit your community’s long-term goals.

What This RFP Template Helps You Do:

  • Accelerate the platform vendor engagement process.
  • Align Internal Stakeholders before engaging vendors.
  • Define Technical Features that are non-negotiable.
  • Prepare for community platform evaluation and expert analysis.

Built by People Who’ve Done This Before

We’ve designed, migrated, and optimized enterprise communities on every major platform, so we know
what really matters when evaluating one.

That experience is baked into this template. Every question helps you uncover the truth behind vendor
demos and feature lists.

Bettermode

Discourse

Experience Cloud

Gainsight

Higher Logic Vanilla

Khoros

Why Teams Trust Grazitti

For over a decade, we’ve built and managed thriving enterprise communities that don’t just look good; they
drive measurable business outcomes.

This RFP Template reflects that experience. It’s not about selling platforms; it’s about giving you the
clarity to choose the one that sustains your community’s growth.

Meet the Experts Behind It

Meet the experts who've architected success across every major platform

Shaveta Sharma

Director
Professional Services

Atul Kumar

Technical
Delivery Manager

Vikas Bedwal

Technical Manager

Already Comparing Vendors?

If you’re mid-evaluation or planning a migration, we can help you make sense of your options.

Schedule a complimentary consultation. Our experts can help you assess options
and make a confident decision.

What’s Inside the RFP Template

Inside, you will find questions on:

  • Technical & Performance Requirements

    API coverage, uptime, SLA guarantees, and staging environments.

  • Compliance & Security

    Data encryption, CCPA/GDPR compliance, and AI Bot Shielding controls.

  • Core Feature Functionality

    Q&A formatting, rich profiles, native gamification, and ideation workflows.

  • User Interface & Experience Needs

    Branding/Theming, Mobile Support, and WCAG Accessibility.

  • Integration Mapping

    Define your specific ecosystem needs across CRM, LMS, Ticketing, and Enterprise Search.

  • Vendor and Migration Risk Outline

    Assessing vendor stability and plan for a smooth transition.

…and more practical checkpoints to guide your vendor discussions.

Ready to Make a Smarter Platform Decision?

Get an unbiased framework trusted by enterprise leaders and make your
next platform choice with confidence.