Modernizing Communities as
Success Centers
Connect With Our ExpertsIs Your Community a Part of Your
Customer Success Strategy?
Most communities are still running as passive channels: good for peer support, light on measurable business impact. The gap between what a community could contribute and what it actually does is where retention risk quietly lives.
Closing that gap means rethinking how the community connects to the rest of the customer success program.
- Enhancing it with AI
- Feeding it into health scoring, onboarding, and expansion plays
- Building it into a customer hub that CS teams can actually measure
Trusted Partners
How We Build Community-Led Success Centers
Consultation
Identify the right community model, platform planning, and success benchmarks before the first line of work begins.
Design
Build intuitive, engaging member experiences that encourage participation, contributions, and repeat visits.
Migration
Move platforms without risking your ecosystem for loss of data, SEO value, or member trust.
Integration
Connect your community with CRM, marketing, customer support, and analytics systems for a holistic experience.
Moderation
Use AI-driven automation alongside human oversight to maintain quality and context as your community scales.
Analytics
Turn community activity into business intelligence that leadership can read, trust, and act on.
End-to-End Gainsight Community Enhancements
Custom KB Workflows
We build structured KB workflows in Gainsight with role-based authoring, review, approval, and version control. This adds an extra layer of content governance, accountability, and scalability to your community knowledge base.
Conversational AI Agent
We integrate SUVA, SearchUnify's conversational AI agent, into your Gainsight community. It understands member intent, resolves queries from across your content ecosystem, and delivers proactive support without escalation.
Theme Switcher
We add a display mode switcher that lets members choose how the interface renders for them. Improves daily usability, supports accessibility needs, and improves member satisfaction with the platform.
Onboarding Tour
We build a step-by-step guided tour that activates for new members on their first visit. Familiarizes members with key platform features, reduces early drop-off, and cuts the volume of basic support queries.
Homepage Event Tile
We enhance the homepage with a dedicated tile that displays your latest upcoming events in real time. It increases event visibility, drives registrations, and keeps the community active and up to date.
Video Gallery
We build a standalone video gallery that pulls content directly from YouTube. Members can view, share, and interact with videos in one place, with support for language-based filtering across multilingual communities.
The Product Layer Behind Smarter Communities
Enterprise agentic platform that understands member intent, deploys AI agents for self-service resolution, and powers intelligent customer community success centers.
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Connects Gainsight communities with Salesforce and Zendesk, auto-creating cases, deflecting issues through self-service, and using AI sentiment analysis to prioritize support.
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AI-powered community moderation that filters spam, flags harmful content in real time, and automates decisions at scale, keeping your team focused on what matters.
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Claim Your Personalized Community Offers
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30-Min Community Strategy Consultation
Pressure-test your community strategy with our team at no cost, identify the gaps, and act on them.
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15-Day Free Access for Ettiq
Put AI-powered moderation and governance to work in your community.
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Community Platform RFP Template
Ready-to-apply framework to assess, select, or migrate your community platform efficiently.
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SearchUnify
Enterprise-grade search built into every AI agent, at no additional cost.
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Community Performance Audit
Assess your platform performance, engagement gaps, and AI readiness with a clear picture.
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KaseSync 30-Day Free Trial
Connect your community and support with automated workflows, real-time sync, and faster case resolution.
What Makes Grazitti the Choice for Modern Communities
15+
Years of Community
Excellence
70+
Certified
Professionals
100+
Projects Delivered
Successfully
All
Major Platforms
Supported
Customer Success Stories
Case Study
Transforming Community Experience Through Strategic Migration from Khoros to Vanilla & Customization
Case Study
Customizing UI/UX to Deliver a High-Impact Community Experience
Case Study
Implementing Auth0 SSO for a Technology Leader to Enhance Security & User Experience
Case Study
Achieving a Seamless Khoros to inSided Migration With Zero Data Loss
Case Study
Building a Custom Search Community on Vanilla Forums
Case Study
45% Error Reduction Through Structured Gainsight Knowledge Base Workflow Customization
Case Study
How SearchUnify helped Varonis drive an increase in case deflection
Case Study
Cornerstone OnDemand Scales Knowledge Creation & Reuse with SearchUnify Knowbler
Case Study
Accela Scales Support Efficiency and Decrease First Response Time by 92%
Case Study
How CSOD Achieved a 98% Self‑Service Rate with SearchUnify
Case Study
Accela's Journey to Achieving 99% Support Cost Savings with SUVA
Case Study
Accela Boosts Self-Service Resolution by 63%, Driving Unmatched Customer Empowerment
Case Study
EBSCO Academy Boosts Learner Engagement by 125.8% With SearchUnify
Case Study
Streamlining Customer Support and Amplifying Engagement With Higher Logic Vanilla-Salesforce Integration
Case Study
Reducing Support Costs by 80% With Gainsight Community and Salesforce Integration | KaseSync
Case Study
Improving 70% Moderation Efficiency With Ettiq - AI-Powered Community Management Solution
Shaveta Sharma
Director
Online Communities
and Professional Services,
Grazitti Interactive
Live Speaking Session
Beyond Forums: Building the Agentic
Front Door to Customer Success
May 28, Thursday | 1:30 PM - 1:50 PM (PT)
- Learn how we turned a client community from a basic information retrieval tool to an intelligent Agentic Success Center with SearchUnify.
- Walk away with a real-world blueprint you can apply to your own community strategy.
One Conversation Can Change How You Think
About Your Community
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