Despite the availability of various channels for communication, email still remains one of the most effective business tools for communication. However, constantly sifting through emails is a tall order for support reps.
That’s why Email-to-Case by Salesforce helps in auto-populating cases from customer emails. However, it offers limited functionalities for agents to enhance support efficiency, share attachments, or respond to comments.
This is where Email to Case Advance comes into the picture.
It enhances the standard functionality of Salesforce’s Email to Case and offers features that streamline case management. It enables support reps to provide better customer service.