Implementing Multi-Select Option in HubSpot Dropdown for Better CX

The customer, a well-known dental firm, was using HubSpot to get their customers to fill multiple forms on their website. However, adding a multi-select dropdown feature on HubSpot forms was a bit of a challenge for them. Since the field has more than 10 options, it was making the form lengthy and bulky. They wanted to add multiple-select functionality into a drop-down field so the prospects can select various options from the drop-down menu before they submit the form.

With Grazitti’s assistance, the customer was able to:

• Implement All Multiple-Select Values in a Single-Line Text Field
• Successfully Use the Multi-Select Option in a Drop Down
• Add Search Functionality