[Case Study]

Implementing an Advanced Email to Case Solution in Salesforce for Simplified Case Management


The customer, a leading provider of cloud-based security and compliance solutions, was using Salesforce Service Cloud to manage its support and service operations.

They wanted to improve their support efficiency and customer experience by saving emails as case comments, adding multiple attachments with the case, clean comments, and more.

Download this case study to learn how we helped the customer with:

  • Successful Implementation of Email to Case Advance Solution
  • Improve Agent Productivity and Support Experience
  • Faster Case Resolution
  • Better Customer Experience

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  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

You can fill the form on the right to download.