The customer, a leading provider of cloud-based security and compliance solutions, was using Salesforce Service Cloud to manage its support and service operations.
They wanted to improve their support efficiency and customer experience by saving emails as case comments, adding multiple attachments with the case, clean comments, and more.
Download this case study to learn how we helped the customer with:
20 Percent Point Increase 
Improved Partner-Channel 
Better Performance Visibility We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.
This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.
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