The client, a leading cloud data management and data security company, utilized Salesforce Service Cloud for automating service processes but encountered challenges with a third-party tool that strained their budget due to high maintenance costs.
Seeking a more cost-effective and configurable solution, they approached Team Grazitti.
Our proposed alternative was the in-house product, Email-to-Case Advance, tailored to meet their specific needs. The implementation yielded significant improvements, including:
20 Percent Point Increase 
Improved Partner-Channel 
Better Performance Visibility We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.
This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.
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