Grazitti Interactive

[Case Study]

Improving Customer Satisfaction Through Case Refunds & Salesforce QA

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Matterport is the leading spatial data company with a focus on digitizing and indexing the built world. They enable customers to harness the full potential of their physical environments, making them more accessible, efficient, and adaptable.

The customer sought a solution to enhance customer support and operational efficiency, primarily focusing on streamlining refund requests.

They had a backlog of unanswered emails in their system, with some waiting for 2-4 days, and faced difficulties in raising comprehensive refund requests due to limited access to invoice details.

Download this case study to learn how Grazitti helped the customer in:

  • Setting up and Configuring a Multilingual Community
  • Implementing a Service Console for Streamlined Case Management
  • Establishing Automated Email Acknowledgments for Cases

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