Improving Customer Satisfaction Through Case Refunds & Salesforce QA

Matterport is the leading spatial data company with a focus on digitizing and indexing the built world. They enable customers to harness the full potential of their physical environments, making them more accessible, efficient, and adaptable.

The customer sought a solution to enhance customer support and operational efficiency, primarily focusing on streamlining refund requests.

They had a backlog of unanswered emails in their system, with some waiting for 2-4 days, and faced difficulties in raising comprehensive refund requests due to limited access to invoice details.

Download this case study to learn how Grazitti helped the customer in:

• Setting up and Configuring a Multilingual Community
• Implementing a Service Console for Streamlined Case Management
• Establishing Automated Email Acknowledgments for Cases