[Case Study]

Improving UX for a Salesforce Community by Conducting Robust Salesforce Testing & QA

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The customer, an American consumer electronics leader, was using Salesforce Community Cloud.

In their customer community, they had a help page with a web form for users to submit success stories. On this page, the user could read the Terms and Conditions (T&C) before submitting the form.

However, they were facing an issue where the page didn’t get automatically redirected to the desired T&C webpage.

They wanted to avoid any legal issues that could arise due to this as well as give their users a better experience and transparency.

Download this case study to learn how we helped the customer to:

  • Fix Broken Links With a Selenium Script
  • Automate Business Scenarios With Selenium and Java
  • Deliver Better User Experience

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Highlights

  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

You can fill the form on the right to download.