Integrating Custom Salesforce Object and Jira On Sinergify for a Data Management Company

The customer, a data management company based in California, United States, wanted to integrate Salesforce Support with Jira to improve collaboration between their support and the engineering team. They also wanted to use their Custom Object on Salesforce to store case conversations in place of its standard Case Comments component and relay all of its case details into Jira.

Download the case study to learn how Grazitti helped the customer with:

• Integrating Salesforce and Jira Using Sinergify
• Establishing a Bi-directional Sync Between Salesforce and Jira
• Creating Jira Cloud Plugin on Sinergify to Pull Case Conversations from Salesforce into Jira
• Improving Collaboration Between Support and Engineering Team
• Delivering Faster Resolutions and Personalized Customer Experience