The customer is a leading cybersecurity software company, using Slack for collaboration, Jira for issue tracking and project management, and Zendesk for customer support.
They recently set up Zendesk for support-related services and wanted to take their support services up a notch by integrating Zendesk Support into Slack to dramatically simplify this process. Also, they wanted to integrate Zendesk with Jira for better collaboration between the product and support teams.
Therefore, they wanted to partner with an organization with extensive experience and expertise to handle these integrations efficiently.
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