[Case Study]

Integrating Zendesk with Slack and Jira for Better Service Operations


The customer is a leading cybersecurity software company, using Slack for collaboration, Jira for issue tracking and project management, and Zendesk for customer support.

They recently set up Zendesk for support-related services and wanted to take their support services up a notch by integrating Zendesk Support into Slack to dramatically simplify this process. Also, they wanted to integrate Zendesk with Jira for better collaboration between the product and support teams.

Therefore, they wanted to partner with an organization with extensive experience and expertise to handle these integrations efficiently.

Download this case study to know:

  • Successfully Integrated Zendesk with Slack and Jira
  • Faster Resolution of Customer Issues
  • Better Collaboration Between Product and Support Team

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  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

You can fill the form on the right to download.