The customer, a US-based leader in wearable technology devices, was using Salesforce Service Cloud for managing their support/service operations, and they were using Salesforce’s Live Agent as their support chat tool.
But they were facing challenges with Live Agent’s limitation that it doesn’t work for native mobile apps (both iOS and Android) and a good majority of their customers were mobile users. So, this was impacting the experience of their end customers.
The customer decided to replace Live Agent with UJET. They needed a partner to help them with UJET deployment and integrating it with Salesforce Service Cloud.
Download this case study to know how we ensured a smooth chat migration from Live Agent to UJET.
Highlights:
20 Percent Point Increase 
Improved Partner-Channel 
Better Performance Visibility We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.
This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.
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