Migrating to the Salesforce Lightning Community With an All-In-One Partner Portal for a VoIP Provider

The customer is a leading SaaS provider, providing companies with VoIP products to transform business communications worldwide.

The customer was looking to achieve multiple objectives such as establishing an 'All-in-One Place' partner portal and reducing workload by automating ‘Account Managers’ assignments.

They also wanted to eliminate their partners’ dependency on the sales team to augment faster order processing.

Download this case study to learn how the customer was able to:

• Implement an 'All-in-One-Place' Partner Portal
• Migrate to Salesforce Lightning Community
• Increase Partner Onboarding Time by 60%
• Improve Case Resolution Age by 30%