Optimizing Customer Experience Leveraging Zendesk for an Online Brand Management Company

The customer, an AI-based search solution provider, was using Zendesk to handle support tickets and wanted to add ticket forms to gather specific information from customers and set up customized views for their tickets to have complete visibility. Additionally, they wanted custom triggers for real-time notification to their agents about new tickets and to create a multi-brand system to ensure support consistency for customers across different brands.

Download this case study to learn how we helped the customer to:

• Create a customized ticketing workflow for a tiered support structure
• Customize their ticket views to assign specific tickets to agents of a specific group
• Create multiple brands in their Zendesk system to help them deliver tailored experiences to the contacts related to each brand