[Case Study]

Providing IT Help Desk Support for an AI-Search Company


The customer, a US-based VoIP products provider, were looking to improve their in-house IT support team and maintain an efficient IT helpdesk management system.

They wanted extended IT support for improved productivity and client satisfaction, reduced costs, and business-critical support.

Download this case study to learn how Team Grazitti enabled the customer with:

  • Faster Response Time
  • Improved Time Per Case Resolution from 3 days to 15 Minutes
  • Effective Tier 1 IT Management

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  • kpi-nps-icon 20 Percent Point Increase
    in NPS
  • kpi-manager-collaboration Improved Partner-Channel
    Manager Collaboration
  • kpi-channel-managers Better Performance Visibility
    to Channel Managers

We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.

This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.

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