The customer, a leading personal finance company, was using Zendesk for its CRM and support operations. Their support operations were centered around their online community, which was on Zendesk.
They had numerous existing customizations in their Zendesk system and wanted to enable other next-gen features. However, Zendesk doesn’t offer customization at scale.
So, the customer wanted to move to Salesforce and wanted their community to be set up from scratch.
Download this case study to learn how we helped the customer with: