Implemented a system to track account satisfaction and take control before the client’s customers could migrate to another vendor.
Migrated a community from Lithium to Salesforce Lightning Cloud in fewer than 200 hours. Data loss was close to zero and the results spectacular.
Automated account and invoice data transfers between Salesforce and NetSuite. The automation led to increased productivity, reduced operational costs, and the elimination of errors.
Connected multiple support channels to enable visibility into the performance of support center. The client was a leading manufacturer of activity trackers and wireless-enabled wearable tech devices.
Implemented a system for the client to securely share information from multiple portals. It improved self-service and increased the case-deflection rate.
Our Salesforce-certified experts cover the whole nine yards of the Salesforce platform and make the Salesforce journey hassle-free for you. Therefore, organizations of all sizes including 100+ Silicon Valley brands, trust us to unleash the full potential of their Salesforce Org.
We thoroughly understand Salesforce platform including all of its products i.e. Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud, CPQ, etc. Whether it’s about consultation, implementation, customization, quality assurance, app development, or migration to Salesforce Lightning, we’ve been there and we’ve done that.
A connector that enhances collaboration between customer-facing and back-end teams. Make use of it to enable a seamless, bidirectional, and secure information flow between Salesforce and Jira, at a single price point.
A next-gen solution and an enhanced version of Salesforce’s standard ‘Email to Case’ functionality. With a set of out-of-the-box functionalities, it helps improving average case resolution time and thus, happier customers.
We understand the importance of self-service. Enable better support productivity and user experience by enabling better information access via integrating Lithium-powered communities with Salesforce Case and Salesforce Knowledge.
A calendar app to help you manage meetings and meeting space in your organization or at events, and to optimize Sales ROI from those meetings.
An AI-driven search engine for businesses seeking to improve knowledge discovery on their self-service portals. SearchUnify is capable of crawling all your knowledge sources (online and offline) and deliver relevant results quickly.