Silver Sponsor @ Salesforce World Tour, Sydney
Booth #S24
March 6th, 2019
ICC Exhibition Hall, Sydney
Schedule a Meeting Now!
Our Salesforce Practice Highlights
-
10+ years experience
-
500 + Customers
-
ISV and Cloud Alliance Partner
-
100+ Salesforce Experts
-
9/10
NPS Score
Exciting Offers
We Delivered
Account Health Monitoring System
Implemented a system to track account satisfaction and take control before the client’s customers could migrate to another vendor.
- 49% boost in customer satisfaction rate
- 62% increase in support team productivity
- 35% reduction in case aging
- 41% improvement in case management metrics
Migrate from Jive to Salesforce Lightning Community Cloud
Migrated a community from Lithium to Salesforce Lightning Cloud in fewer than 200 hours. Data loss was close to zero and the results spectacular.
- 21% increase in CSAT
- 27% improvement in case deflection
- 43% increase in engagement
Integrating NetSuite with Salesforce to Improve Sales Accuracy
Automated account and invoice data transfers between Salesforce and NetSuite. The automation led to increased productivity, reduced operational costs, and the elimination of errors.
- 53% improvement in operational capability
- 42% reduction in operational cost
- 75% decrease in order errors
- 30% increase in productivity
Custom Reports for Multiple Support Channels
Connected multiple support channels to enable visibility into the performance of support center. The client was a leading manufacturer of activity trackers and wireless-enabled wearable tech devices.
- 32% increase in case deflection
- 18% reduction in case resolution time
- 12% decrease in support costs
Delivering AI-Driven Enterprise Search to Empower Self-Service
Implemented a system for the client to securely share information from multiple portals. It improved self-service and increased the case-deflection rate.
- 25% increase in site visits per month
- 20% increase in the number of searches per month
Our Customers Love Us
Why Us?
Our Salesforce-certified experts cover the whole nine yards of the Salesforce platform and make the Salesforce journey hassle-free for you. Therefore, organizations of all sizes including 100+ Silicon Valley brands, trust us to unleash the full potential of their Salesforce Org.
We thoroughly understand Salesforce platform including all of its products i.e. Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud, CPQ, etc. Whether it’s about consultation, implementation, customization, quality assurance, app development, or migration to Salesforce Lightning, we’ve been there and we’ve done that.
Learn More About Our Salesforce-Centric Offerings
-
Salesforce-Jira
ConnectorA connector that enhances collaboration between customer-facing and back-end teams. Make use of it to enable a seamless, bidirectional, and secure information flow between Salesforce and Jira, at a single price point.
-
Email to Case
AdvanceA next-gen solution and an enhanced version of Salesforce’s standard ‘Email to Case’ functionality. With a set of out-of-the-box functionalities, it helps improving average case resolution time and thus, happier customers.
-
Lithium-Salesforce Case
ConnectorWe understand the importance of self-service. Enable better support productivity and user experience by enabling better information access via integrating Lithium-powered communities with Salesforce Case and Salesforce Knowledge.
-
ZakCalendar Scheduler
A calendar app to help you manage meetings and meeting space in your organization or at events, and to optimize Sales ROI from those meetings.
-
Searchunify
An AI-driven search engine for businesses seeking to improve knowledge discovery on their self-service portals. SearchUnify is capable of crawling all your knowledge sources (online and offline) and deliver relevant results quickly.
