Explorer Sponsor@Salesforce World Tour Sydney 2020
March 4th, 2020
International Convention Centre (ICC), Sydney
Schedule a Meet Now!
Our Salesforce Practice Highlights
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12+ years experience
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1000 + Customers
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Salesforce Silver Partner
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100+ Salesforce Experts
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9/10
NPS Score
Exciting Offers
We Delivered
Migrate from Jive to Salesforce Lightning Community Cloud
Migrated a community from Jive to Salesforce Lightning Cloud in fewer than 200 hours. Data loss was close to zero and the results spectacular.
- 21% increase in CSAT
- 27% improvement in case deflection
- 43% increase in engagement
Custom Reports for Multiple Support Channels
Connected multiple support channels to enable visibility into the performance of support center. The client was a leading manufacturer of activity trackers and wireless-enabled wearable tech devices.
- 32% increase in case deflection
- 18% reduction in case resolution time
- 12% decrease in support costs
Delivering AI-Driven Enterprise Search to Empower Self-Service
Implemented a system for the client to securely share information from multiple portals. It improved self-service and increased the case-deflection rate.
- 25% increase in site visits per month
- 20% increase in the number of searches per month
Our Customers Love Us
Grazitti is a very capable and easy to work with Salesforce and force.com development partner who combines solid technical expertise and the cost benefits of the offshore model. I leveraged them heavily while at Marketo, and was always more than happy with the results.
I have so enjoyed working with Grazitti to build our Salesforce community. This is our first online community and we have appreciated their expertise and guidance in helping us align on the right platform and make large scale decisions about our community. Throughout the process, Grazitti has been responsive, resourceful and dedicated. They have also been instrumental in helping us scope out future versions of our community.
Grazitti’s expertise with both Salesforce and Apttus has helped increase sales efficiency, maximize our ROI on both the platforms and improve our sales processes tremendously.
I’ve been working directly with Grazitti for almost 3 years and have had a great experience. They have helped us build our award winning community on the Salesforce customer portal from the ground up. They’re innovative, timely, and keep lines of communication open. They have great technical experience and a ton of community knowledge that spans across several platforms.
@salesforce @alteryx Contact Washing Machine for SFDC contacts built by no other than a great partner in @GrazittiWhy Us?
Our Salesforce-certified experts cover the whole nine yards of the Salesforce platform and make the Salesforce journey hassle-free for you. Therefore, organizations of all sizes including 100+ Silicon Valley brands, trust us to unleash the full potential of their Salesforce Org.
We thoroughly understand Salesforce platform including all of its products i.e. Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud, CPQ, etc. Whether it’s about consultation, implementation, customization, quality assurance, app development, or migration to Salesforce Lightning, we’ve been there and we’ve done that.
Learn More About Our Salesforce-Centric Offerings
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Sinergify
A Salesforce and Jira connector that allows a smoother integration of any standard or custom Salesforce object with both cloud and on-premises versions of all Jira products. Sinergify is aimed at building organizational synergy by improving collaboration between various customer-facing and back-end teams.
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Email to Case (E2C)
AdvanceA next-gen solution and an advanced version of Salesforce’s standard ‘Email-to-Case’ functionality. With over 10 out-of-the-box use cases, E2C Advance redefines customer case management by fast-tracking resolution of cases with reduced average case resolution time and ensuring happier customers.
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SearchUnify
A unified cognitive search platform that revolutionizes information discovery, fuels an insight engine and makes for a robust platform for AI-based apps like customer-facing and agent-assisting chatbots. Its AI powers relevant and personalized search results for customer support and self-service.
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Higher Logic-Salesforce Case Connector
An out-of-the-box solution to help companies optimize online communities and bridge the gap between community users and the support team. The connector integrates Higher Logic-powered online communities and Salesforce Service Cloud to enable a bidirectional flow of information between both the platforms.
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Salesforce Knowledge-Khoros Connector
A connector for enriching content quality on online communities by integrating Salesforce Knowledge and Khoros-powered online communities. It allows real-time syncing of knowledge base articles on online communities, ensuring an up-to-the-minute community.
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Khoros-Salesforce Case Connector
A connector to bring community users and the support team closer by integrating Khoros-powered online communities and Salesforce Service Cloud. The integration brings Salesforce’s case management capabilities to Khoros-powered online communities for maximized support productivity and reduced support costs.
