The customer, a leading provider of cloud-based security and compliance solutions, was using Salesforce to manage their support and service operations.
However, their service team was using the Service Console in the Classic version and they were concerned about the discontinuation of the Classic Salesforce version.
To get a head-start, they wanted to migrate their Service Console to Lightning Experience (LEX) to ensure that their users have ample time to get acquainted with LEX. They wanted to ensure that no existing functionality or data is lost in the transition process.
Download this case study to learn how we helped the customer with:
20 Percent Point Increase 
Improved Partner-Channel 
Better Performance Visibility We not only provided effective solutions for the above-mentioned roadblocks but also ensured high quality customized integration to enable smoother flow of records data.
This case study elucidates the steps we followed. If your company is planning to initiate Salesforce to Salesforce Integration, then this case study will offer immense value.
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