Transform Knowledge into
Action with Agentic Intelligence
JOIN US AT
June
10-12, 2025
The Caesars Forum,
Las Vegas
Booth No.
#1226
Meet us at Booth #1226
Named a Leader in G2 Grid® Report for Enterprise Search for 20 consecutive quarters and a Strong Performer in the Forrester WaveTM, Knowledge Management Solutions, SearchUnify is excited to showcase its cutting-edge innovations at Customer Contact Week 2025—the world’s largest event for customer contact and CX professionals.
As an Enterprise Agentic AI Platform, SearchUnify is redefining how support teams operate. From intelligent enterprise search to purpose-built GenAI agents, our platform helps global enterprises supercharge productivity, automate resolutions, and deliver seamless customer experiences.
Visit us in Las Vegas to explore how our Agentic AI and GenAI-powered solutions are reshaping the future of customer contact—driving operational efficiency, actionable insights, and higher CSAT.
- Connect with Tech Experts
Uncover emerging Agentic AI trends, and explore meaningful collaboration opportunities. - Get Free Consultation
Actionable recommendations for driving AI transformation and ROI in your enterprise. - Make Memories
Collect interesting swags and surprises for a lasting memory.
Know our Agentic AI Suite
-
AI Support
Agent -
AI Competency
Agent -
AI Knowledge
Management Agent -
AI Escalation
Manager
Transform Customer Support Outcomes to Drive
Higher CSAT with SearchUnify
Enhance Self-Service
Experience
Unify data sources to provide intuitive self-service and swift query resolution through personalized AI guidance and instant access to relevant knowledge.
Deliver Empathetic
AI Support
Delight customers with AI-driven personalized support. Ensure swift and empathetic case resolution, boosting customer satisfaction at every step.
Augment Support
Efficiency
Automatically triage and route tickets to the right expert—leveraging skills and sentiment analysis for faster, more accurate resolutions that boost CSAT.
Sustain Service
Excellence at Scale
Navigate rising ticket volumes seamlessly. SearchUnify AI Agents automate routine queries and assist reps, ensuring consistent and fast support across channels and time zones.
Fuel Knowledge-Centered
Support
Implement Knowledge-Centered Support (KCS) and Intelligent Swarming confidently—integrating knowledge capture into every interaction while leveraging expert collaboration​.
Maximize Customer
Service ROI
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Don’t Miss Our Exclusive Speaking Session!
Join us live for an insightful session, co-presented by SearchUnify and Accela. Discover how Agentic AI is revolutionizing enterprise support by turning static knowledge into dynamic actions—improving resolution times, driving personalized experiences, and reducing operational costs. If you're looking to elevate your support strategy with practical, real-world examples and actionable takeaways, this session is a must-attend!
AI-Fueled Journey from 'Good' to 'Great' Digital Support Experiences
-
June 10, 2025
10:30 -10:55 AM PT
Renoir 2, The Bellagio,
Las Vegas
PRESENTERS
Garrick Greenhalgh
Director of Global Technical
Education and Community
Accela
Brian Corcoran
KCS Certified Practitioner & Global
Support Evangelist
SearchUnify
Meet the Experts
-
Walter Chase
Director, Customer Success
-
Shivraj Asthana
President
-
Divanshi Arora
Principal Customer
Success Manager -
Manik Juneja
Senior Sales Manager
Our Recognitions and Accreditation
Meet Us at Booth #1226
Want a personalized walkthrough of our Agentic AI Solutions Schedule a one-on-one session with our team at the event.