Setting up Zendesk Support & Help Center and Integrating Zendesk With Slack & Jira for Better Service Operations

The customer is a leading cybersecurity software company using Slack for collaboration and Jira for issue tracking and project management. However, the unavailability of a support center was a challenge, since they wanted their customers to raise tickets with ease and wanted support agents to resolve cases quickly. Also, they wanted to take their support services up a notch by implementing Zendesk Support & Help Center and integrating Zendesk with Slack and Jira for better collaboration and transparency across teams.

Download this case study to learn how we helped the customer to:

• Successfully Set up Zendesk Support and Help Center
• Successfully Integrate Zendesk with Slack and Jira
• Organize Knowledge Base for the Help Center
• Better Track and Manage Tickets