Duration: 20 MinManaging customer cases in Salesforce Service Cloud is one of the biggest challenges for support teams. And in order to overcome it, they need a solution that simplifies case management and speeds up the case resolution process. These cases, when resolved quickly, not only increase agent productivity but also improve customer loyalty.
Join our Salesforce experts Varinder Kaur and Shashikala Tiwari as they discuss how Email to Case Advance, a solution developed by Grazitti Interactive helps support teams go beyond standard functions of Email to Case and simplify case management.
Know why investing in the right idea management solution for Salesforce Experience Cloud can enable you to deliver a more customer-centric experience?
Watch this webinar to learn more!
Limitations of Salesforce Email to Case Feature
How Grazitti’s Email To Case (E2CA) Advance Helps Overcome Those Limitations
E2CA Features, Benefits, and Impact on Case Resolution
How E2CA Can Be a Doorway to Great Agent Productivity
Customer Success Stories
To know more about IdeasPro for Salesforce, just drop in a line at [email protected] or request a 1:1 demo with one of our Salesforce wizards now.
