Growing Support & Supporting Growth

Growing Support & Supporting Growth -
Examples From Marketo & Rubrik

Last year at TSW Las Vegas, we joined hands with industry leaders from Marketo & Rubrik for a session to learn about their journey towards achieving support success with AI. While Marketo leveraged artificial intelligence to achieve service cloud maturity and saved over a million dollars in the first year of implementation itself, Rubrik scaled their support operations by implementing cognitive search on their support portal and achieving a CSAT score of over 98%. Don’t believe us? See for yourself in this exclusive recording where Alok Ramsisaria from Grazitti Interactive talks to Patricia Lughezzani from Marketo and Giri Iyer from Rubrik as they share valuable insights on scaling support with AI.

Highlights:

Speaker Session - TSW Las Vegas’18

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Featured Speakers

Patricia Lughezzani

GVP - Customer Support & Adv.,
Marketo

Patricia leveraged her international business experience to facilitate the firm’s rapid growth. She carries over 20 years of experience in building & optimizing organizations.

Giri Iyer

SVP - Customer Support & Success,
Rubrik

Giri has over two decades of experience in customer-facing functions and has been a part of five successful IPOs. His forte lies in managing and developing multi-level technical support.

Alok Ramsisaria

CEO,
Grazitti Interactive

Alok has over 25 years of marketing, technology, and consulting experience under his belt. His niche lies in helping achieve marketing, sales, and support outcomes that drive customer success to help grow the firm exponentially..

Featured Speakers

Brian Dirking

Director, Product Mgmt, Alteryx

Brian is the Director of Product Management at Alteryx and has been in the high-tech industry for over 15 years. He has held business development, product management and, product marketing roles at Stellent, Oracle and Box.

Sandeep Saini

VP, Analytics,
Grazitti Interactive

Sandeep is the Vice President, Analytics at Grazitti Interactive. With over 15 years of experience in analytics, strategic planning, and management at eBay, Capital One, he has consulted with leading energy and financial institutions.

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Want To Book Your Seat For Our Exclusive Speaker Session with Idaptive at TSW San Diego’19? Click Here